Return Policy

Digital Products

Since our products are delivered digitally, returns are generally not applicable. However, if you experience technical issues with a purchased product, please contact us for assistance.

Refund Policy

Refunds may be considered on a case-by-case basis for digital products in the following circumstances:

• Technical issues that prevent product access or use
• Product does not match the description provided
• Duplicate purchase due to technical error

Refund Process

To request a refund, please contact us within 14 days of purchase with:

• Order number or purchase confirmation
• Reason for refund request
• Details of any technical issues encountered

Processing Time

Refund requests will be reviewed within 5-7 business days. If approved, refunds will be processed to the original payment method within 10-14 business days.

Custom Work

For custom illustration projects, cancellation and refund policies will be outlined in the project agreement. Please refer to your specific contract for details.

Contact

If you have questions about returns or refunds, please contact us at:

Email: help@draxylonthikis.world
Address: Keskuskatu 3, 00100 Helsinki, Finland